Products & Services
Vista 2.5 Support Services
Vista Support Services Description June 10, 2009
We have endeavored to make NatureServe Vista easy to learn and use with a detailed user manual and online resources like FAQs. However, Vista is designed to address broad complex processes and is therefore an extensive and sometimes complicated tool. NatureServe is dedicated to providing full support services for Vista users (currently offered in English and Spanish). Because of the wide variety of users and applications we encourage custom tailoring of services to your needs but we do offer a basic services package for a set fee if desired (which can then be customized thereafter). Our services fall into the following categories and we have relationships with a variety of partners to offer services in other disciplines (e.g., land use planning, civic engagement) as well. We also offer trainings in toolkits containing Vista including Vista with Marxan and Vista with N-SPECT. Please contact us to
Technical Support
This service addresses problems and questions in the technical application of the tool. Learn More
Training
Includes a complete training program for Vista with a variety of options to suit your needs and budget. We offer standard or custom interactive web-delivered modules or custom onsite training for users anywhere in the world. Our “On-Demand” online service means that you can get the training at the point in the process you are ready to apply it meaning more effective training. Learn More
Data/GIS Services
Includes services to obtain and format data for use in Vista and may include more advanced remote sensing and species distribution modeling work. This service can also include building initial Vista projects and analyses followed by technical/knowledge transfer via custom training.
Ecological Services
Includes ecological/biological services such as selecting conservation elements and developing Vista input parameters for them. May be combined with data/GIS services in areas such as ecosystem mapping/crosswalking and species distribution modeling. This service can be provided by NatureServe regional ecologists and many NatureServe Network Members (Natural Heritage Programs and Conservation Data Centers).
Planning Application Services
This broad set of consulting services can range from simple upstream activities such as delivering “getting started” workshops to full planning services integrating other disciplines. Examples include cumulative impact assessments, conservation/green infrastructure planning, integrated conservation planning with land use planning, infrastructure and energy planning, and hazard/resiliency planning, etc. For more information on conservation planning services please visit our Conservation Planning website.
Custom IT/Software Services
Includes a variety of services from building custom ancillary tools to work with Vista to biological database design, web services, etc.
Service types and availability, fees, and terms subject to change without notice
Basic Services Package
We can assemble a custom services package from the above list of services but we offer this starter package that may meet the basic needs of most customers. Or start with this package and add additional services to suit your needs.
- Four live and interactive training modules delivered via web meeting that cover all primary functionality of Vista -- $750
- Live technical support up to 8 hrs (billed in 15 minute increments) -- $750
Technical Support Services
Services cover:
- Installation assistance
- Errors encountered with Vista functions and work around solutions if possible
- Clarification of input requirements and Vista functions
This service will be provided via:
- Registration and access to the Vista online knowledge base & all guides, tutorials, etc. available during the duration of this contract
- Email support with Vista support staff
- Telephone support for items not resolved by email
- Web meeting support when live visual interaction is required (user must be able to connect to web meeting services used by NatureServe and may need to provide control of their computer)
Limitations and exclusions will apply
Training
NatureServe can provide web-based standard or customized trainings and custom onsite training. From our experience our on-demand standard trainings are suitable for most users and offer the most cost-effective training. However, we understand that every user?s situation is unique so we happy to customize trainings to suit your needs. Our standard training program offers individually-priced modules for all of the essential Vista functions provided as live, interactive web-based sessions. These allow you to follow the trainers instruction and then the trainer can see your desktop to assist you as you practice functions in real time. The on-demand nature of the training means that you can get the training when you are ready to apply it and you can build your project as you progress with the training. Additionally we can offer, on a limited basis, custom onsite training for individuals or groups anywhere in the world which includes knowledge transfer and capacity training in conjunction with Planning Application Services.
Services will cover the following training modules (see table below for more detail):
* Indicates module as part of Basic Services Package
- Vista Overview & How to start your project (organizational)
- How to start your project (technical) & troubleshooting for common problems*
- Element input and processing & CVS*
- Condition modeling and condition-based assessments
- Scenario definition and evaluation (2 sessions)*
- Site exploration, mitigation, and alternative scenario generation with Marxan (2 sessions with training in Marxan)*
- Incorporating aquatic condition modeling and assessment with N-SPECT (2 sessions if N-SPECT training is requested)
This service will be provided via:
- PDF and or PPT guides emailed to the user(s)
- Live interactive web-based instruction (user must be able to connect to web meeting services used by NatureServe and may need to provide control of their computer, broadband internet required). These sessions are “on demand” meaning that they will be delivered at that point in the process at which the user is ready to apply that Vista functionality. They can be scheduled with one week notice depending on trainer availability.
- Optional custom onsite training for individuals or groups. This service requires reimbursement of all trainer travel costs and requires at least 30 days advance notice.
Training Modules Descriptions
This table identifies the modules, which delivery mechanisms are applicable and the fee. All fees are per “active” participant; others may log in and listen but may not interact. Modules included in the basic starter package are in bold. Participants may use either a NatureServe-provided sample data set or build and use their own project data set through the training program. NatureServe can also create customized training modules/packages.
|
Module |
Training Description |
# of sessions / duration |
Fee |
|
Vista Overview & How to start your project (organizational) |
Covers the science and planning concepts supported by Vista, they type of project structure (e.g., work groups) recommended to develop the project inputs, and concepts for maintaining a dynamic database and adaptive planning process |
1
|
$150 |
|
How to start your project (technical) |
Covers the basic technical GIS and database tasks of setting up and starting your Vista project. Includes troubleshooting for common problems, mistakes, & workarounds for functionality gaps |
1
|
$150 |
|
Element input and processing & CVS |
Covers guidance on element selection, types of elements supported, basic element data model and input requirements, information input process and documentation, processing an element conservation layer, element reports, running a multi-element conservation value summary, reporting, and exploring sites in a value summary |
1
|
$200 |
|
Condition modeling & condition-based assessments |
Covers the concepts of condition modeling, data inputs for condition models, building and running condition models, and how to do condition-based evaluation (scenario definition and evaluation training/experience required) |
1
|
$150 |
|
Scenario definition and evaluation |
Covers concepts of scenarios and evaluations, types of scenarios and inputs, building scenarios from scratch and from existing scenarios, evaluating scenarios, generating and interpreting reports and maps |
2
|
$250 |
|
Site exploration, mitigation, and alternative scenario generation (optional use of Marxan with extra session and cost) |
Covers exploring scenario evaluations by sites, running site reports, specifying alternative land uses and policy types for sites, creating mitigations and alternative scenarios using Site Explorer (Scenario definition and evaluation training/experience required). Optionally learn how to generate input files for Marxan software through Vista and how to import and apply Marxan results to build implementation plans |
1
|
$150
|
|
Incorporating aquatic condition modeling and assessment with N-SPECT |
Covers the use of the Vista-N-SPECT interoperability to conduct aquatic feature impact assessment and mitigation planning. Includes building condition models from N-SPECT outputs and how to build N-SPECT land cover inputs from Vista scenarios. (scenario definition and evaluation training/experience required). Optionally receive training in running N-SPECT (limited availability, may be provided by partner organization with different cost) |
1
|
$150
|